Website Privacy Policy & Cookie Policy

Devrimone Services - FZCO (“Devrimone”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of visitors to and users of www.devrimone.com and any related mobile applications, products, or services (collectively, the “Platform”).

This Privacy Policy explains what personal data we collect, why we collect it, how we use, share, store, and protect it, and the rights available to you under the laws of the United Arab Emirates (“UAE”), principally Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and its implementing regulations, as may be issued and amended from time to time.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform.

Devrimone acts as the “Data Controller” for the personal data collected through the Platform, unless expressly stated otherwise.

This Privacy Policy applies to personal data we collect through:

• The Platform, including any websites, sub-domains, and mobile applications operated by Devrimone;
• Communications with us, including via email, phone, live chat, or social media; and
• Offline interactions that are linked to your use of the Platform, such as customer support or events.

This Policy does not apply to third-party websites, applications, or services that may be linked from the Platform. We encourage you to review the privacy policies of any third-party sites you visit.

We may collect the following categories of personal data, depending on how you interact with the Platform:

• Identity and Contact Data: full name, email address, phone number, mailing or billing address, date of birth, and government-issued identification where required for verification or legal compliance.
• Account Data: username, encrypted password, account preferences, and purchase or order history.
• Financial Data: payment card details, bank account information, and billing details, processed through Payment Card Industry Data Security Standard (PCI-DSS) compliant, UAE Central Bank-licensed payment service providers.
• Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and location data derived from IP address.
• Usage Data: pages visited, time spent on the Platform, click-stream data, referral source, and interaction with content or advertisements.
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
• Cookie and Tracking Data: as described in the Cookie Policy in Part B.
• Special Categories of Data: we do not intentionally collect sensitive personal data, such as health, religion, or biometric data, unless you voluntarily provide it or it is strictly necessary for a specific service. In that case, we will seek your explicit consent as required under the PDPL.

• Directly from you, when you register an account, place an order, subscribe to a newsletter, contact customer support, or otherwise submit information through the Platform;
• Automatically, through cookies, pixels, and similar tracking technologies as you navigate the Platform (see Part B — Cookie Policy);
• From third parties, such as payment processors, identity verification providers, marketing partners, analytics providers, and publicly available sources, where permitted by law.

Under the PDPL, we process your personal data only where we have a valid legal basis, which may include your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interest balanced against your rights and freedoms.

The Platform uses cookies and similar tracking technologies to operate effectively and enhance your experience. Details of the categories of cookies we use, their purposes, retention periods, and how you can manage your preferences are set out in Part B — Cookie Policy, which forms an integral part of this Privacy Policy.

We do not sell your personal data. We may share it with the following categories of recipients, subject to appropriate contractual and security safeguards:

• Service providers and processors: payment gateways, logistics and delivery partners, cloud hosting providers, IT support, marketing and analytics platforms, and customer support tools acting on our instructions;
• Professional advisers: lawyers, auditors, and insurers, where necessary for their services;
• UAE regulators and law enforcement authorities: where required by applicable UAE law, court order, or governmental request;
• Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to confidentiality obligations;
• Affiliates and group companies: for internal administrative and operational purposes, subject to this Policy.

Any third party processing personal data on our behalf is bound by data processing agreements requiring compliance with the PDPL and equivalent security and confidentiality standards.

Where we transfer personal data outside the UAE, for example to cloud service providers or affiliates located abroad, we will ensure the destination country provides an adequate level of protection as recognised by the UAE Data Office, or rely on appropriate safeguards such as standard contractual clauses, binding corporate rules, explicit consent, or another mechanism recognised under the PDPL. Contact us at support@devrimone.com for information on safeguards applied to a specific transfer.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements under UAE law. For example, financial records are generally retained for a minimum period of five years as required by UAE commercial and tax legislation. Where personal data is no longer required, we will securely delete, anonymize, or aggregate it.

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption of sensitive data in transit and at rest, access controls, staff confidentiality obligations, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the UAE Data Office and affected individuals without undue delay, within 48 hours of becoming aware of the breach, and in accordance with any timelines prescribed once the PDPL executive regulations are formally issued.

Subject to applicable exceptions under UAE law, you have the following rights in respect of your personal data:

• Right to be informed: receive clear information about how your data is processed;
• Right of access: request confirmation of, and access to, the personal data we hold about you;
• Right to rectification: request correction of inaccurate or incomplete personal data;
• Right to erasure: request deletion of your personal data in certain circumstances;
• Right to restrict processing: request that we limit how we use your personal data in certain circumstances;
• Right to data portability: receive certain personal data in a structured, commonly used, machine-readable format;
• Right to object: object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: withdraw consent at any time without affecting prior lawful processing;
• Right to non-discrimination: not be discriminated against for exercising data protection rights;
• Right to lodge a complaint: with the UAE Data Office or relevant free zone data protection authority.

To exercise any of these rights, contact us at support@devrimone.com. We will respond within the timeframe prescribed by applicable law and may request proof of identity to protect your data from unauthorized access.

Where you have provided consent, we may send you marketing communications about products, services, offers, and promotions relevant to you. You may withdraw your consent and opt out at any time by using the “unsubscribe” link in a marketing email, adjusting your account preferences, or contacting us at support@devrimone.com.

The Platform is not directed at children under 18, and we do not knowingly collect personal data from children without appropriate parental or guardian consent. Where the Platform offers features intended for use by minors, we implement age-verification and parental consent mechanisms consistent with Federal Decree-Law No. 26 of 2025 on Child Digital Safety and refrain from behavioural advertising directed at children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it promptly.

The Platform may contain links to third-party websites or services that are not owned or controlled by Devrimone. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing personal data.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by a revised “Last Updated” date and will take effect as soon as it is published on the Platform. We encourage you to review this Policy periodically. Where required by law, we will notify you of material changes and, where applicable, seek renewed consent.

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, including the PDPL, without regard to its conflict-of-laws principles. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact:

This Cookie Policy explains how Devrimone uses cookies and similar tracking technologies on www.devrimone.com (the “Platform”), in compliance with the UAE PDPL, the UAE Telecommunications and Digital Government Regulatory Authority (“TDRA”) rules on electronic communications, and international best practice. It should be read together with the Privacy Policy in Part A.

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, improve user experience, and provide information to website owners. Similar technologies include web beacons, pixels, local storage, and software development kits (“SDKs”) used in mobile applications. References to “cookies” in this Policy include these technologies unless stated otherwise.

Some cookies on the Platform are placed by third parties, such as analytics providers, payment processors, advertising networks, and social media plug-ins, including embedded content from Instagram, LinkedIn, or X. These third parties may collect information about your online activities over time and across different websites when you visit the Platform. Devrimone does not control these third-party cookies; please refer to the respective third parties’ privacy and cookie policies for further information.

On your first visit to the Platform, you will be presented with a cookie consent banner allowing you to accept, reject, or customise your cookie preferences by category, except for strictly necessary cookies, which are always active. You may change your preferences at any time through the Cookie Settings control available on the Platform.

Where consent is required for a particular cookie category under applicable UAE rules, we will not activate that category until you have provided consent, and you may withdraw consent at any time with the same ease with which it was given.

In addition to the Platform’s cookie settings, most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. If you disable certain cookies, some features of the Platform may not function properly. More information is available through your browser provider’s support pages, including Chrome, Safari, Firefox, and Edge.

Some browsers offer a “Do Not Track” (“DNT”) feature. As there is currently no uniform standard for recognising DNT signals, the Platform may not respond to DNT signals. You can instead manage your cookie preferences using the tools described above.

We may update this Cookie Policy periodically to reflect changes in the cookies and technologies we use, or for legal or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.